Refund and Returns Policy

Overview

At SUNLIGHT PRO MARKETING SDN. BHD., we are committed to providing reliable, high-quality household appliances designed to support comfortable and efficient everyday living. However, if you are not fully satisfied with your purchase, we offer a clear and simple return and cancellation policy to ensure your peace of mind.

Return & Refund Policy (Within 30 Days)

We accept return and refund requests within 30 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:

  • Items must be unused, in their original packaging, and in resellable condition.

  • A valid proof of purchase (receipt or order confirmation) must be provided.

  • Return requests must be submitted via email to sunlight_pro@outlook.com within the 30-day window.

Once we receive and inspect your returned items, we will notify you whether your refund has been approved or rejected.

Approved refunds will be processed within 7–10 business days, using the original method of payment.

Cancellation Policy (Within 12 Hours)

Orders may be cancelled within 12 hours of placement, provided they have not been processed or shipped.

To cancel an order, please contact us immediately at sunlight_pro@outlook.com with your order number and the reason for cancellation.

If the order has already been processed or shipped, cancellation is no longer possible. In such cases, you may proceed with a return (refer to the Return & Refund Policy above).

Exceptions

Return shipping costs are not covered by SUNLIGHT PRO MARKETING SDN. BHD. unless the item received is incorrect, defective, or damaged upon arrival.

We do not accept returns for:

  • Items that have been used, damaged after delivery, or are no longer in original condition.

  • Clearance, promotional, or discounted items.

Contact Us

If you have any questions about our Return, Refund, or Cancellation Policy, please reach out to us:

Company Name: SUNLIGHT PRO MARKETING SDN. BHD.
Registration No.: 202401025105 (1570954-K)
Email: sunlight_pro@outlook.com
Phone: (insert your contact number)

Address:
89, Jalan PJS 10/22, Taman Dato Hormat, Bandar Sunway, 46150 Petaling Jaya, Selangor, Malaysia.