Thank you for shopping with SUNLIGHT PRO MARKETING SDN. BHD.
The following terms and conditions outline our shipping practices for domestic orders.

Interpretation

Words with capitalized initials have meanings defined below. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purpose of this Shipping Policy:

“Company” (referred to as “We”, “Us”, or “Our”) refers to SUNLIGHT PRO MARKETING SDN. BHD.
Registration No.: 202401025105 (1570954-K)

“Goods” refers to the household appliances and related products offered for sale on our website.

“Orders” means a request made by You to purchase Goods from Us.

“Service” refers to the Website.

“Website” refers to SUNLIGHT PRO MARKETING SDN. BHD., accessible at (insert your website URL).

“You” means the individual or entity accessing or using the Service.

Domestic Shipping Policy

Shipment Processing Time

All Orders are processed within 2–3 business days (excluding weekends and public holidays). Orders placed during peak periods may experience slight delays. If there is a significant delay in shipment, We will notify You via email or phone.

Delivery Estimates

We partner with reliable local courier services to ensure your Goods are delivered safely and promptly.

Once your Order has been dispatched, You will receive a tracking number via email or WhatsApp.

Delivery times may vary depending on your location and courier service availability.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email or message once Your Order has been shipped, containing your tracking number(s).

Tracking information will usually become active within 24 hours.

Customs, Duties, and Taxes

The Company is not responsible for any customs fees, duties, or taxes applied to Your Order.

All charges imposed during or after shipping (such as tariffs, taxes, or additional fees) are the responsibility of the customer.

Damages

The Company is not liable for any products damaged or lost during shipping.

If You receive Your Order in damaged condition, please contact the shipment carrier directly to file a claim.

Please retain all packaging materials and the damaged Goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

By email: sunlight_pro@outlook.com
By phone: (insert your contact number)

Our address:
89, Jalan PJS 10/22, Taman Dato Hormat, Bandar Sunway, 46150 Petaling Jaya, Selangor, Malaysia.